Return Policy

Return and Exchange Policy

At Fragra Floret, we always strive to ensure customer satisfaction. If you are not satisfied with your purchase, you can exchange or return perfumes according to the following conditions:

1. Return and Exchange Period:
   – Perfumes can be returned within 3 days or exchanged within 7 days from the date of purchase.

2. Conditions for Return and Exchange:
   – The product must be in its original condition and unopened.
   – The product must be in its original packaging with all accessories and labels.
   – A purchase receipt or proof of payment must be provided.

3. Non-returnable or Non-exchangeable Products:
   – Perfumes that have been opened boxes or bottles used.
   – Oud wood and oud oil cannot be returned.
   – Partially used gift bags or combo packs cannot be returned.
   – Partially used products can only be returned if there is a manufacturing defect.
   – Exchanges will be for the same product in case of a manufacturing defect. It is not possible to exchange the product for another product; only returns and placing a new order for the desired product are allowed.

4. Return and Exchange Procedures:
   – Customers are directed to any of our branches to complete the return or exchange process.   

   – Customers have option to register trough customer care.

5. Refund:
   – The refund will be made using the original payment method.
   – The refund process may take from 3 to 7 business days, and in some cases, up to 14 business days.

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If you wish to return or exchange, you can do so through the website. Please follow these steps:
   – Log in to your account.
   – Go to the “My Orders” section.
   – Select the order from which you want to return a product.
   – Complete the return request.

For more information, you can contact us at:
   – Phone: +966 50 018 4981
   – WhatsApp: +966 50 018 4981
   – Email: sales@fragrafloret.com